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Frequently Called Numbers
| Name | Hours of Operation | Telephone | Special Note |
|---|---|---|---|
| Accounts Receivable / A/R (PQ and AT) (Wireless - Montreal) 6315 ch. Cote de Liesse St-Laurent, QC H4T 1E5 |
M-F: 7:30 AM - 8:30 PM (EST) Sat: 8 AM - 5 PM (EST) Sun: closed |
Can be reached from the US: (514) 734-7860 | |
| Accounts Receivable / A/R (Major Accounts - PQ and AT) Account Assignments |
M-F: 8 AM - 5 PM (EST) Sat: closed Sun: closed |
Local: (514) 345-6858 Toll Free: (800) 547-6885 |
|
| Accounts Receivable A/R Wireless - Ontario & Western Provinces 777 Bay Street 6th floor Toronto, ON M5W 1A7 |
M-F: 7 AM - Midnight (EST) Sat: 8 AM - 9 PM (EST) Sun: closed |
Local: (416) 935-5883 Toll Free: (800) 547-3721 |
|
| Accounts Receivable / Common A/R | M-F: 7 AM - Midnight (EST) Sat: 8 AM - 9 PM (EST) Sun: closed |
(866) 346-3430 | |
| Accounts Receivable / A/R Corporate Account | M-F: 7 AM - Midnight (EST) Sat: 8 AM - 9 PM (EST) Sun: closed |
(800) 757-2773 | |
| AutoSaver on Pay As You Go Activations | M-F: French: 9 AM - 1 AM English: 9 AM - 1 AM Sat: French: 9AM - 10PM English: 9AM - 10PM Sun: French: 11AM - 9PM English: 11AM - 9PM |
1-877-520-5872 | |
| BlackBerry Technical Support Group | 1-866-931-DATA (option 3) | Please note: This group is now under the Interactive Mobile Services Group Select Blackberry then Troubleshooting |
|
| Business Sales and Service Centre | M-F: 8am-8pm | 1-866-727-2141 (within Canada) *611 (Canada only) (ROGERS1) (Can be reached from U.S.) |
Business Sales and Service Centre include a dedicated team of business consultants who have been specially trained to meet the unique needs of our corporate wireless end-users. Post Sales Support to Corporately Liable and Corporately Reimbursed end-users. |
| Chinese Customer Service Line | ON/PQ/ATL M-F: 10 AM - 7 PM Sat: 7 AM - 4 PM |
Local: (604) 435-8886 Toll Free: (800) 828-9828 |
|
| Customer Service Centre (Burnaby) Rogers Wireless Tower #1600 4710 Kingsway Burnaby, BC V5H 4M5 |
M-F: 8 AM - 9 PM (PST) Sat: 9 AM - 6 PM (PST) Sun: Closed |
Toll Free: (877) 764-3772 Vancouver local calling area: (604) 433-7811 For customers who want to deactivate, to bypass the VRU: (800) 706-4789 Fax: (604) 431-1715 |
1-877-764-3772 can be reached from the U.S. |
| Customer Service Centre (Calgary) 300-6815 8th St. NorthEast (NE) Calgary AB T2 |
M-F: 8 AM - 9 PM Sat: 8 AM - 5 PM Sun: Closed |
(877) 764-3772 Fax: (403) 730-2646 |
1-877-764-3772 can be reached from the U.S. |
| Customer Service Centre (Kitchener) 40 Weber St. East 3d Floor, Kitchener, ON NH2 6H3 |
M-F: 8 AM - 9 PM Sat: 8 AM - 6 PM |
(877) 764-3772 (800) 565-6009 Fax: (519) 585-2444 Fax: (800) 219-6473 |
1-877-764-3772 can be reached from the U.S. |
| Customer Service Centre (Montreal) 6315 Cote de Liesse St. Laurent, PQ H4T 1E5 |
M-F: 8 AM - 9 PM Sat: 8 AM - 6 PM |
(877) 764-3772 (514) 734-7811 Fax: First Floor: (514) 345-6845 (800) 667-5873 Second Floor: (514) 738-1468 (800) 667-5873 |
1-877-764-3772 can be reached from the U.S. |
| Customer Service Centre (Ottawa-Wireless, Converged & Cable) 1430 Blaire Place, Suite 400 Gloucester, ON K1J 9N2 |
Wireless & Converged M-F: 8 AM - 9 PM Sat: 8 AM - 6 PM |
3rd Floor (Wireless): (877) 764-3772 (800) 268-7347 (613) 739-4811 2nd Floor (Converged): Fax: (613) 688-6457 Toll Free: (888) 849-6982 (EN) (866)-305-8147 (FR) AVAYA: 402 - Wireless/Messaging Sales 403 - Cable Wireless Service Cable: M-F: 8 AM - 11PM Sat: 8AM - 6PM (888) ROGERS (764-3771) (613) 725-3581 Fax: (613) 688-6456 |
1-877-764-3772 can be reached from the U.S. |
| Customer Service Centre (Toronto) 333 Bloor St. East, 2nd Floor Toronto, ON M4W 1G9 |
M-F: 8 AM - 9 PM Sat: 8 AM - 6 PM Cable: 7AM - 2AM Common: 9AM - 5 PM |
(877) 764-3772 (800) 268-7347 (from PQ, goes to Kitchener/Toronto) (416) 935-5555 Fax: (416) 935-3717 |
1-877-764-3772 can be reached from the U.S. 87 can be reached from the U.S. Customer can use the following billing address: PO Box 9100 Don Mills, ON M3C 3P9 If a customer from West reaches the Toronto ICC: transfer the call to the Burnaby Call Centre |
| Customer Service Centre (Messaging - Ontario) | M-F: 8:30 AM - 9 PM EST Sat: 9 AM - 9 PM EST Sun: Closed |
(416) 935-3333 (800) 268-1087 Fax: (416) 935-3430 Fax: (800) 663-6740 |
|
| Customer Service Centre (Messaging - Quebec) | M-F: 8:30 AM - 9 PM EST Sat: 9 AM - 9 PM EST Sun: Closed |
(514) 734-7822 (800) 465-4074 Fax: (800) 663-6740 |
|
| Customer Service Centre (Messaging - West) | M-F: 8:30 AM - 9 PM EST Sat: 9 AM - 9 PM EST Sun: Closed |
(604) 432-7243 (800) 667-7243 Fax: (800) 667-6740 |
|
| Customer Support & Investigations Team (CSIT) (Central Region) CSIT Ontario 40 Weber St East, 4th Floor Kitchener, Ontario N2H 6R3 |
M-F: 8:30 AM - 5 PM | Fax: (519) 585-2444 Fax: (800) 219-9992 |
CSITC Kitchener Call Centre |
| Customer Support & Investigations Team (CSIT) (Eastern Region) CSIT Montreal 6315 Cote de Liesse Ville St-Laurent, Quebec H4T 1E5 |
Fax: (514) 734-7534 Fax: (800) 709-9992 |
CSIT Montreal Call Centre |
|
| Customer Support & Investigations Team (CSIT) (Western Region) CSIT Calgary Suite 340 6815 - 8th St.N.E. Calgary, Alberta T2E 7H7 |
Fax: (403) 730-2646 Fax: (800) 709-9992 |
CSIT Calgary Call Centre |
|
| Data Services (Messaging - Two-Way) | M-F: 8 AM -9:00 PM (EST) Sat: 9 AM - 9:00 PM (EST) Sun: Closed |
Local: (416) 935-3687 Toll Free: (866) 808-8146 |
1-866-931-DATA 1-877-CAN-PAGE Activation/ Customer Service 149 - English 150 - French Technical Support 145 - English 146 - French |
| Demo Lines | (647) 747-8370 Fax: (416) 935-3700 (800) 677-9248 |
All Demo line inquiries should be directed to Demo Lines (dlines@rci.rogers.com) |
|
| Demo Lines: Quebec and Eastern Canada | M-F: 8:30 AM - 4:30 PM | (514) 345-6829 | Fax: (514) 340-1473 (800) 567-4386 |
| Distribution Support Group (DSG) | Mon - Fri 8:30 am to 9:00 pm Sat 9:00 am to 6:00 pm Sun 10:00 am to 5:00 pm Please note all times are LOCAL |
1-877-INFORM-1 (1-877-463-6761) |
Use STAR1DIG (*1344) from your cellular |
| E-Care | English Open 24/7 French M - F 9 AM to 9PM Sat 10 AM to 8 PM Sun 10 AM to 6 PM |
1-877-343-5745 | |
| Ericsson Canada (Customer service & hardware) 5255 Satellite Drive Mississauga, ON L4W 5E3 |
1-866-766-9374 Fax: (905) 629-6703 |
Customers should be referred to their dealer first | |
| Fraud and Security | M-F: 9 AM - 10 PM Sat-Sun: 10 AM - 8 PM |
(888) 383-2080 | |
| Hardware Service (Courtesy Phone and Repair Program) |
Email to: hardware.service@rci.rogers.com | ||
| LG Electronics Customer Service Centre |
1-888-542-2623 | ||
| (Messaging) Business Support Group |
Fax Numbers: Local: (514) 734-7585 Toll Free: (800) 667-1976 Phone Numbers: Local: 416-935-5818 Toll Free: (800) 305-7907 |
||
| Mitsubishi | (800) 268-9828 (905) 475-7728 |
Hardware | |
| Motorola | Customer Service: (800) 461-4575 Dealer Support: (905) 948-8696 (800) 668-1117 |
Refer customers to first number only Bottom numbers are for internal use only |
|
| Nokia | Fax: (800) 708-6654 (905) 427-6654 (888) 22-NOKIA (226-6542) (888) 665-4228 (In USA) |
Hardware | |
| Panasonic | M-F: 9 AM - 5 PM (Closed on Weekends and holidays) |
(800) 334-6926 | Hardware |
| Pay As You GO Customer Care (ICT) | M-F: 9 AM - 9 PM Nationally (Closes at 5 PM in each region) |
(800) 575-9090 | For Existing Customers Only Access to VRU Caller required to enter 10 digit account number + PIN |
| Pay As You GO Customer Care (ICT) | (888) 692-7410 | For "New" & "Potential" Customers Only Leads line Calls handled by S&P |
|
| Pay As You GO Customer Care (ICT) | (888) 542-7437 | Activations Only | |
| PAYGO Activation Department (Customer service & hardware) 5255 Satellite Drive Mississauga, ON L4W 5E3 |
Hrs (EST): M-F: French: 9 AM - 1 AM English: 9 AM - 1 AM Sat: French: 9 AM - 10 PM English: 9 AM - 10 PM Sun: French: 11 AM - 9 PM English: 11 AM - 9 PM |
1-866-594-9456 | For GSM activations ONLY. (GSM customer can replenish their card/obtain access to their account information on the IVR) |
| Promotions Redemption Centre Rebate Enquiries |
1-866-836-5041 | ||
| Retail Cable Activations Centre (RCAC) | M-F 8am - 9:30pm Sat 8am - 6pm Sun 10am - 6 |
1-877-236-7208 | |
| Samsung Customer Service Centre | 1-800-SAMSUNG (726-7864) |
||
| Sony Ericsson Authorized Repair Facility Flextronics 213 Harry Walker Parkway South Newmarket, ON L3Y 8T3 |
Tel: 1-866-737-7733 | E-fax: 1-919-573-0394 | |
| Sony Ericsson Customer Service Centre | Mon. - Sun.: 8am to 11:30pm |
1-866-737-7733 | Email to : SonyEricssonRMA@stream.com E-Fax: 1-919-573-0393 |
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When do you use Sony Ericsson Customer Service Centre contact info?
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